To strengthen product expertise and improve customer service, Ayida recently organized a comprehensive product knowledge training focusing on medical masks. The training aimed to enhance employees' understanding of mask categories, structures, materials, and manufacturing standards, ensuring that every department can better support global distributors and procurement partners.
During the session, the R&D and quality control teams gave a detailed introduction to different types of masks, including disposable medical masks, surgical masks, KN95 protective masks, and non-woven face masks. Each type was explained in terms of its intended use, protection level, and applicable standards such as EN14683, ASTM F2100, and GB/T 32610.
The training also covered the structure and components of masks. Participants learned that most medical masks consist of three layers: a non-woven outer layer for water resistance, a melt-blown middle layer for bacterial filtration, and a soft inner layer that provides comfort and absorbs moisture. In addition, the importance of the nose clip, ear loops, and mask sealing performance was emphasized, as these elements directly affect the mask's protective efficiency and user comfort.
To help employees better understand customer needs, the training included real samples from different production batches, allowing participants to compare material textures, breathability, and elasticity. The quality inspection team demonstrated testing methods for filtration efficiency, air permeability, and tensile strength-key indicators that determine the overall performance of a medical mask.
By the end of the session, all attendees had a clearer understanding of how Ayida ensures consistent quality across every mask produced. The company also reinforced its commitment to providing reliable, certified medical protection products to hospitals, distributors, and healthcare suppliers worldwide.
Through regular technical and product knowledge training, Ayida continues to enhance its professional service capability and strengthen communication between production, sales, and quality departments. This initiative reflects Ayida's long-term vision-to be a trusted medical mask manufacturer and supplier offering safe, compliant, and innovative protective solutions to global markets.